2025 REALISTIC HP2-I57 LATEST EXAM SIMULATOR - HP LATEST SELLING HP LIFECYCLE SERVICES FOR WORKFORCE COMPUTING 2024 GUIDE FILES 100% PASS

2025 Realistic HP2-I57 Latest Exam Simulator - HP Latest Selling HP Lifecycle Services for Workforce Computing 2024 Guide Files 100% Pass

2025 Realistic HP2-I57 Latest Exam Simulator - HP Latest Selling HP Lifecycle Services for Workforce Computing 2024 Guide Files 100% Pass

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

  • A. Provides reactive identification and resolution of hardware health issues
  • B. Helps enhance your profits by increasing your margin when selling HP devices
  • C. Minimizes the partners' scale and reach to better focus on end-user support
  • D. Limits support for employees in hybrid work environments
  • E. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices

Answer: B,E

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 20
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 21
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

  • A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
  • B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
  • C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
  • D. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

Answer: C

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement


NEW QUESTION # 22
Which coverage does HP Post Warranty Support Service provide?

  • A. No-cost device repairs made with certified HP parts
  • B. Extension beyond 12 months if needed
  • C. Additional 12 months of support based on the product's base warranty or selected Support Service package
  • D. Access to Level 2 help desk technicians

Answer: C

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable


NEW QUESTION # 23
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

  • A. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
  • B. HP Device Life Extension always comes with Accidental Damage Protection.
  • C. HP Device Life Extension supports sustainability RFP requests.
  • D. HP Device Life Extension can be sold as a stand-alone service.

Answer: A,B,C

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents


NEW QUESTION # 24
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