2025 RELIABLE ITIL-4-BRM TEST PREPARATION 100% PASS | VALID RELIABLE ITIL 4 SPECIALIST: BUSINESS RELATIONSHIP MANAGEMENT EXAM PRACTICE PASS FOR SURE

2025 Reliable ITIL-4-BRM Test Preparation 100% Pass | Valid Reliable ITIL 4 Specialist: Business Relationship Management Exam Practice Pass for sure

2025 Reliable ITIL-4-BRM Test Preparation 100% Pass | Valid Reliable ITIL 4 Specialist: Business Relationship Management Exam Practice Pass for sure

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 2
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 3
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 5
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q34-Q39):

NEW QUESTION # 34
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

  • A. The organization's strategy
  • B. The service value system
  • C. One of the four dimensions of service management
  • D. Key metrics

Answer: D

Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.


NEW QUESTION # 35
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?

  • A. Set the target capability level.
  • B. Identify evidence for every criterion that has been met.
  • C. Look for evidence of missing capabilities.
  • D. Proceed to Level 3.

Answer: B

Explanation:
After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.


NEW QUESTION # 36
Which of the following describes a value stream?

  • A. Asset of organizational resources designed for performing work or accomplishing an objective
  • B. A set of steps undertaken to create and deliver products and services
  • C. A model that defines the key aspects of a relationship journey for a set of business stakeholders
  • D. An operating model which defines the main activities required to respond to demand and facilitate value realization

Answer: B

Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.


NEW QUESTION # 37
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA

  • A. 2 and 3
  • B. 1 and 4
  • C. 1 and 2
  • D. 3 and 4

Answer: B

Explanation:
BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.


NEW QUESTION # 38
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?

  • A. Review the relationship
  • B. Manage exceptions
  • C. Follow the business relationship model
  • D. Analyze the organization's culture, strategy, and stakeholders

Answer: C

Explanation:
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.


NEW QUESTION # 39
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